Cancellation & Refund Policy

Tickets are sold on behalf of the event organizer, and a seat sold is a seat the organizer no longer has to sell. That is why a ticket cannot normally be refunded just because you can no longer attend. If the event itself is cancelled, you get your money back. If it is postponed, your ticket carries over, and you can ask for a refund if the new date does not work for you.

If the organizer cancels an event, every ticket is refunded in full to the original payment method. You do not need to ask — we email you when the refund is issued.

· Your ticket is valid for the new date, in the same seat where the venue allows it. · If you cannot attend the new date, request a refund within 14 days of the postponement notice, or by the deadline stated in the notice if it gives one. · After that window the ticket is treated as any other ticket and is not refundable.

If the venue changes, or the headline performer is replaced, we will tell you and say whether a refund is offered. A change to a supporting act, running time or start time within the same day is not a material change.

Tickets are not refundable or exchangeable at your request once purchased, unless the event page says otherwise. Please check the date, venue and seat before you pay.

If you bought the same seats twice by mistake, contact us as soon as possible and before the event. Where the seats can still be resold we will refund the duplicate; we cannot refund a duplicate reported after the event.

A ticket is not refunded if you do not attend, arrive after the doors close, or are refused entry for breaking the venue's rules.

Refunds go back to the payment method you used and typically appear within 5–10 business days, depending on your bank. Service fees are refunded only when the event is cancelled.

To request a refund or ask about one, use the contact page or email support@dzspots.com with the email address you bought the tickets with.